Stop Carrying the Weight of Every Difficult Decision Alone.
Running an NDIS organisation can be overwhelming.
Staff issues. Participant incidents. Compliance concerns. Funding pressures. Difficult families. Difficult employees.
At NDIStress, we give NDIS leaders the expert advice, leadership development and practical tools they need to navigate every challenge with confidence.
4.9
Triage Protection
Rapid Expert Advice
CEO Masterclass
Understand your business and reduce your anxiety
Specialist Growth
Diversify your company
THE REALITY
The Reality of Running an NDIS Business
You started your organisation to support people. But the regulatory burden can feel overwhelming.
Restrictive Practices
Staff asking if something is a restrictive practice and you're unsure of the answer.
Incident Reporting
An incident occurs and you're unsure if it must be reported to the Commission.
Participant Rights
A support coordinator raises concerns about participant rights.
Billing Compliance
A billing question arises that could affect your compliance standing.
Investigation Fear
You hear about an investigation happening to another provider and wonder if you could be next.
NDIStress exists to help carry that burden.
YOU’RE NOT ALONE
You Shouldn’t Have to Navigate This Alone
Many NDIS providers try to solve compliance and governance issues themselves — searching online, asking colleagues, or trying to interpret legislation and guidance documents. But the reality is that the NDIS regulatory environment often requires specialist understanding.
NDIStress provides something many providers don’t currently have:
Ask Before It Becomes a Problem
A place to ask the question before the issue becomes a problem.
A Non-Judgemental Voice
A non-judgemental voice to help you understand what’s happening.
A Trusted Strategist
A strategist to help you feel safe and confident in what you are doing.
OUR SERVICES
What NDIStress Does
Three pillars of support designed to replace uncertainty with clarity.
01
Rapid Triage Protection Membership - $59 a week
When something goes wrong, you don’t need another Google search.
You need someone who has dealt with the situation before.
That’s exactly why we created the Triage Protection Membership. Think of it as insurance in your peace-of-mind!
For just $59 per week, you’ll have direct access to expert guidance whenever difficult situations arise.
Whether it’s an incident, an employee issue, an audit concern, a participant complaint or simply a decision you don’t want to make alone, we’re here to help. We have a dedicated team of specialist to guide you, so you don’t have to employ them directly.
- Included
- Unlimited email support
- Phone advice for difficult situations
- Leadership guidance
- Governance advice
- Compliance support
- Practical solutions
- Peace of mind
02
CEO Masterclass - $5,800
Your Organisation Will Only Grow As Fast As You Do:
The greatest limitation in most NDIS organisations isn’t funding. It isn’t recruitment. It isn’t compliance.
It’s leadership.
The NDIStress CEO Masterclass is a six-month leadership programme designed specifically for NDIS owners, CEOs and senior leaders who want to build stronger organisations and become more confident decision-makers.
- You'll receive:
- Weekly practical leadership lessons
- Live Executive Roundtables
- Implementation resources
- Practical tools
- Accountability
- A community of like-minded leaders
03
Specialist Business Growth Development - $1,800
Practical Courses Built For Real NDIS Leaders
Not every challenge requires a six-month programme.
Sometimes you simply need practical guidance on one specific issue.
Our growing library of professional development courses includes topics such as:
- Diversifying Your Services
- Dealing With Difficult People
- Clinical Governance
- Building High Performing Teams
- Recruitment & Retention
- Financial Management
- Crisis Leadership
- Preparing for Audit
- Managing Difficult Participants
- Difficult Conversations
- Incident Management
OUR APPROACH
Calm, Clear Guidance When You Need It
NDIStress helps NDIS providers move from uncertainty to confidence. We work alongside you to strengthen your governance, reduce your risk, and ensure your organisation is prepared for whatever comes next.
Our approach is practical, accessible and grounded in real-world experience across the disability and regulatory sectors
Understand Obligations
Know exactly what the NDIS requires of your organisation.
Identify Risks Early
Spot compliance gaps before they become costly problems.
Respond Appropriately
Act quickly and correctly when incidents occur.
Stronger Governance
Build systems that withstand audits and protect participants.
Operate with Confidence
Lead your organisation knowing you're doing it right.
25+ Years
Governance Specialist
MEET THE FOUNDER
Dr Mark Hunn
CEO – NDIStress
Dr Mark Hunn is a governance and compliance specialist with more than 25 years of experience across corporate, government and not-for-profit sectors. A practising solicitor, Mark holds a Bachelor of Psychology and Law, a Master of Laws, and a Doctorate in Corporate Leadership in the NDIS. Through NDIStress, Mark works with NDIS providers across Australia to strengthen governance systems, reduce regulatory risk, and build resilient organisations capable of delivering high-quality services.
- Practising Solicitor
- Bachelor of Psychology and Law
- Master of Laws
- Doctorate in Corporate Leadership in the NDIS
MEMBERSHIP
Which Path Is Right For You?
I need help now
$59/week
- Triage Protection
- Expert advice when difficult situations arise.
I want to become a better leader
$5,800
- CEO Masterclass
- Our flagship six-month leadership programme
I want to learn one skill
$1,800
- Professional Courses
- Practical education for specific challenges.
OUR TEAM
Meet the Specialists
Book a 1-on-1 session with a governance, compliance, or NDIS specialist.
Jason McHanon
TEAM LEADER: Growth & Strategy Specialist
Jason is NDIStress’s Growth & Strategy Specialist, holding a Bachelor of Business (Marketing) and a Master of Business Administration (MBA). With extensive experience across government, not-for-profit and private sector organisations, he specialises in strategic planning, business growth, service diversification and organisational transformation. Jason has successfully led organisations through major change, helping leaders improve efficiency, strengthen profitability and identify new opportunities. He also has significant expertise in government procurement, funding and tender submissions. Combining practical business experience with strategic insight, Jason helps NDIS providers build scalable, resilient and sustainable organisations positioned for long-term success.
Stephanie Jacobson
TEAM LEADER: Legal Support Officer
Stephanie Jacobson is NDIStress’s Legal Support Officer and a qualified Solicitor, holding a Bachelor of Arts and Bachelor of Laws. With experience at Legal Aid, she has supported vulnerable individuals through complex legal matters and developed a strong commitment to practical advocacy. Stephanie assists NDIS providers to navigate complaints, compliance issues and regulatory investigations with confidence and clarity. Working alongside NDIStress’s external legal partners, she helps organisations understand their obligations, manage risk and respond effectively to NDIS Commission matters. Stephanie is known for her professionalism, compassion and calm, practical approach to complex legal challenges.
Graham Prots
TEAM LEADER: NDIS Debt Recovery Specialist
Graham Prots is NDIStress’s Debt Recovery Specialist, bringing more than 10 years of experience in debt recovery, collections and financial dispute resolution, including with the Commonwealth Bank. Holding a degree in Economics, Graham specialises in recovering outstanding NDIS debts involving Plan Managers, self-managed participants and NDIA payment issues. As the father of a child with disability, he is passionate about supporting providers to remain financially sustainable. Known for his straightforward, practical approach, Graham helps organisations improve cash flow, strengthen invoicing practices and recover funds while remaining compliant with NDIS requirements.
Matthew Moy
TEAM LEADER: Behaviour Support & Nursing Care Specialist
Matthew Moy is NDIStress’s Behaviour Support and Nursing Care Specialist, holding a Bachelor of Nursing and Grad.Dip. in Public Health, he bringings extensive experience as a Registered Nurse and Advanced Behaviour Support Practitioner. He specialises in supporting providers working with participants who have complex behavioural, psychosocial and health needs. Matthew has significant expertise in Behaviour Support Plans, restrictive practices, incident management and NDIS Commission compliance, including State-based authorisation requirements. Combining clinical expertise with practical guidance, he helps providers reduce organisational risk, strengthen compliance and deliver safe, person-centred supports while navigating one of the NDIS’s most complex and highly regulated areas.
Rebecca Donahue-Wicks
TEAM LEADER: Provider Mentor
Rebecca is NDIStress’s Specialist Provider Mentor, bringing more than 24 years of experience across the disability and community sectors. With a background in Social Work and as the founder of Ethical Pathways and Holistic Coordination, she has extensive expertise in leadership, mentoring, ethical decision-making and organisational development. Rebecca has worked across multiple facets of the NDIS, including Support Coordination, Psychosocial Recovery Coaching and participant planning. Passionate about building ethical, sustainable organisations, she helps providers navigate complex challenges, strengthen leadership and deliver high-quality, participant-focused services with confidence, clarity and integrity.
WHO IT’S FOR
Who NDIStress Is For
NDIS business owners
Directors and senior leaders
New and emerging providers
Established providers navigating growth
If you operate within the NDIS sector and want greater clarity around governance and compliance — or just a reassuring voice who knows what you’re going through — NDIStress can help.
Replace Uncertainty With Confidence
You started your organisation to support people. You shouldn’t have to carry the stress alone.
- Governance
- Compliance
- Education
- Triage
Join NDIStress Today
Take the first step toward clarity and confidence.
What happens next?
- Compliance risk identification
- Compliance triage support
- Regulatory update alerts
- Governance resource library
- 12-month commitment
info@ndistress.com
SERVICE AREA
Australia-wide service
SUPPORT
Members receive priority access to compliance triage
WHO IT’S FOR
Frequently Asked Questions
What is NDIStress?
NDIStress is a governance and compliance support service for Australian NDIS providers. We help business owners, directors and leaders understand their regulatory obligations, respond to incidents, and build stronger governance systems through membership, training and triage support.
How much does membership cost?
NDIStress membership is $59 per week, with a 12-month commitment. This gives you access to weekly training webinars, compliance triage support, regulatory updates and our full library of governance resources.
What do members receive?
Members receive access to weekly live training webinars, Q&A sessions with governance experts, regular regulatory updates, compliance triage support when issues arise, and a growing library of practical resources and templates.
Who is NDIStress for?
NDIStress is designed for NDIS business owners, directors, compliance managers and operational leaders who want to strengthen their governance, reduce risk and stay ahead of regulatory changes in the NDIS sector.
Can I cancel my membership?
NDIStress membership operates on a 12-month commitment to ensure you get the full benefit of our training and support cycle. After the initial 12-month term, memberships renew on a month-to-month basis and can be cancelled with 30 days written notice. We believe in earning your continued membership through the value we deliver.